Contact Us
Have a question about one of our reviews, a correction to flag, or feedback on how we cover free spins and welcome offers for US players? The team at Online Casinos USA is reachable by email, and we read every message.
How to Reach Us
Email is the best way to get in touch. Write to us at [email protected] and we will aim to reply within 48 hours on business days. If your query is time-sensitive — for example, a factual correction to a review — please include the page URL and the specific detail you believe needs updating so we can prioritise it.
What We Can Help With
- Review queries — questions about our editorial assessments, the ratings we assign, or the criteria we use to rank casinos.
- Offer accuracy — if a bonus, free spins deal or wagering condition you see on our site no longer matches what a casino is displaying, let us know and we will verify and update.
- Responsible gambling concerns — if you have a concern about problem gambling, we can point you to the right resources. You can also visit our responsible gambling page directly for tools, self-exclusion guidance and support organisations available to US players.
- Editorial suggestions — if you think a casino we have not covered deserves a look, or if a page on our site is missing something useful, we welcome that kind of feedback.
- Corrections and complaints — we take accuracy seriously. If you believe something on the site is wrong or misleading, please give us the details and we will investigate.
What We Cannot Do
Online Casinos USA is an independent comparison and review site. We do not operate the casinos listed on our pages, process deposits or withdrawals, or have access to player accounts. If you have a dispute with a specific casino — for example, a delayed withdrawal or a bonus that was not credited — you will need to contact that casino's customer support team directly.
We also cannot give legal or financial advice. For questions about the legality of online gambling in your state, consult your state gaming regulator or a qualified legal professional.
Our Editorial Approach
Everything published on Online Casinos USA is researched and reviewed independently. Our rankings reflect editorial judgement based on factors such as licensing, bonus terms, payment options and game range — commercial relationships do not determine position. You can read more about who we are and how we work on our about us page.
When you write to us with feedback, you are contributing to that process. Reader reports have helped us catch outdated bonus terms, identify changes to withdrawal processing times, and spot casinos that have altered their conditions since we last reviewed them.
Responsible Gambling
If gambling has stopped being enjoyable, or if it is affecting your finances, relationships or wellbeing, support is available. Please do not wait to reach out to a specialist organisation:
- National Problem Gambling Helpline: 1-800-522-4700 (available 24/7 by call, text or chat)
- Gamblers Anonymous: ga.org
- National Council on Problem Gambling: ncpgambling.org
You can also find guidance on setting deposit limits, using self-exclusion programmes and taking breaks on our responsible gambling page. These tools are there before you need them — using them early is always the right call.
Response Times and Availability
We monitor the inbox Monday through Friday. Messages sent over the weekend will be picked up on the next business day. We aim to respond to all enquiries within 48 hours, though corrections and responsible gambling queries are treated as a priority and handled as quickly as possible.
Please check our terms and conditions for more detail on how we handle data submitted through correspondence, including any personal information you share when writing to us.